i888 Privacy Policy

01About This Privacy Policy

This Privacy Policy applies to all personal data processed by i888 in connection with the operation of the i888 online gaming platform available at i888.bio. It covers data collected from registered players, prospective players who visit the platform without registering, and individuals who contact i888 support.

By accessing i888 or creating an Account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Policy is incorporated by reference into the i888 Terms & Conditions.

i888 is the data controller for personal data processed under this Policy. Where i888 engages third-party service providers to process data on its behalf, those providers act as data processors under contractual obligations that meet the standards set out in this Policy.

02Personal Data We Collect

2.1 Registration Data

When you create an i888 Account, we collect: full legal name, date of birth, email address, Pakistani mobile number (Jazz, Telenor, Ufone, Zong, or Warid), chosen username, and your country and city of residence.

2.2 Identity Verification (KYC) Data

To comply with our anti-money laundering and age-verification obligations, i888 collects copies of government-issued identity documents, which may include: CNIC (front and back), passport biographical page, or other official photo identification as required. We may also collect proof of address documentation in certain circumstances.

2.3 Financial Data

i888 collects payment-related information necessary to process PKR deposits and withdrawals, including: JazzCash account numbers, Easypaisa wallet details, HBL, UBL, Meezan Bank, or Bank Alfalah account information. i888 does not store full card numbers or banking credentials on its own servers — payment processing is handled through secure third-party payment gateways.

2.4 Transaction & Gaming Data

i888 records all Account transactions, including deposits, withdrawals, bonus credits, wager history, game session data (including time, duration, stakes, and outcomes), and balance movements. This data is necessary for Account management, dispute resolution, and regulatory compliance.

2.5 Technical & Device Data

When you access i888, we automatically collect: IP address, device type and model, operating system and version, browser type and version, session timestamps, pages visited within the Platform, and error logs. This data is used for security monitoring, fraud prevention, and Platform optimisation.

2.6 Communications Data

i888 retains records of all communications between you and i888 support, including emails, live chat transcripts, and formal complaints. These records are retained for dispute resolution, regulatory compliance, and service quality monitoring purposes.

03How We Collect Your Data

i888 collects personal data through the following means:

• Directly from you — when you register an Account, complete KYC verification, make a deposit or withdrawal request, contact support, or update your Account profile.
• Automatically — through cookies, server logs, and analytics tools when you browse or interact with the i888 Platform.
• From third-party payment providers — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah may share transaction confirmation data with i888 to facilitate payment processing.
• From identity verification providers — i888 may use third-party KYC service providers to assist in verifying the authenticity of identity documents submitted by players.
• From fraud prevention services — i888 may receive risk signals from third-party fraud detection services to protect the Platform from fraudulent or criminal activity.

04How We Use Your Personal Data

i888 uses the personal data it collects for the following purposes:

• Account management — creating, operating, and maintaining your i888 Account, including processing deposits, withdrawals, and balance adjustments.
• Identity & age verification — verifying that you are who you claim to be and that you are at least 18 years of age, as required by our responsible gaming obligations and applicable regulations.
• Service delivery — providing you with access to cricket betting markets, live casino games, slot titles, and all other i888 Platform features.
• Security & fraud prevention — detecting and preventing fraudulent transactions, unauthorised Account access, money laundering, and other prohibited activities.
• Legal & regulatory compliance — fulfilling our obligations under applicable anti-money laundering legislation, gaming licensing conditions, and other legal requirements.
• Customer support — responding to your enquiries, resolving disputes, and improving our support processes.
• Responsible gaming — monitoring gameplay patterns that may indicate problem gambling behaviour and administering self-exclusion, deposit limit, and other responsible gaming tools.
• Marketing communications — sending you information about i888 promotions, bonuses, and new games where you have provided consent to receive such communications. You may withdraw this consent at any time via your Account settings.
• Platform improvement — analysing aggregated, anonymised usage data to improve Platform performance, design, and features.

05Legal Basis for Processing

i888 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform our contract with you, including Account operation, payment processing, and service delivery.
• Legal obligation — processing required to comply with applicable laws, including KYC/AML obligations and gaming licence conditions.
• Legitimate interests — processing for fraud prevention, security monitoring, Platform improvement, and responsible gaming compliance, where these interests are not overridden by your privacy rights.
• Consent — processing for direct marketing communications, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06Data Sharing & Disclosure

i888 does not sell your personal data to unaffiliated third parties for their own marketing purposes. We may share your personal data with the following categories of recipients:

• Payment processors — JazzCash, Easypaisa, and banking partners as necessary to complete deposit and withdrawal transactions.
• KYC & identity verification providers — specialist third-party services engaged to verify the authenticity of identity documents.
• Game content providers — providers such as PG Soft, Pragmatic Play, and Evolution Gaming may receive pseudonymised player session data for the purpose of game delivery and technical support.
• Fraud prevention & security services — third-party services engaged to detect and prevent fraudulent activity on the Platform.
• Regulatory and law enforcement authorities — where disclosure is required by applicable law, court order, regulatory requirement, or to protect the rights, property, or safety of i888, its players, or third parties.
• Professional advisers — legal, audit, and compliance advisers engaged by i888 under strict confidentiality obligations.

07Cookies & Tracking Technologies

i888 uses cookies and similar tracking technologies on the Platform. These serve the following purposes:

• Strictly necessary cookies — essential for Platform functionality, including session management, login state maintenance, and security controls. These cannot be disabled without affecting Platform operation.
• Performance & analytics cookies — anonymised data about how players use the Platform, used to improve design, performance, and navigation.
• Functional cookies — remembering your preferences such as language, display settings, and game lobby filters.
• Security cookies — detecting suspicious login activity, bot traffic, and other security threats.

Most browsers allow you to control or disable cookies through browser settings. Please note that disabling strictly necessary cookies will affect your ability to use the i888 Platform.

08Data Retention

i888 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, including ongoing legal and regulatory obligations. The following indicative retention periods apply:

• Account data — retained for the duration of your Account plus a minimum of five (5) years following Account closure, to satisfy AML and regulatory record-keeping requirements.
• KYC documents — retained for a minimum of five (5) years following the completion of the KYC process or Account closure, whichever is later.
• Transaction records — retained for a minimum of five (5) years following each transaction.
• Support communications — retained for a minimum of three (3) years following the resolution of each interaction.
• Marketing consent records — retained until consent is withdrawn and for a reasonable period thereafter as evidence of prior consent.

Following the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

09Data Security

i888 implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the i888 Platform
• Encryption of sensitive data at rest within i888 systems
• Access controls limiting employee access to personal data to those with a legitimate operational need
• Two-factor authentication options for player Accounts
• Regular security assessments and penetration testing of Platform infrastructure
• Incident response procedures for the detection and remediation of data security events

While i888 takes reasonable and appropriate steps to protect your personal data, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your own Account credentials.

10Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data i888 holds about you:

• Right of access — request a copy of the personal data i888 holds about you.
• Right to rectification — request correction of inaccurate or incomplete personal data.
• Right to erasure — request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to i888's legal retention obligations.
• Right to restrict processing — request that i888 suspend certain processing activities in specified circumstances.
• Right to data portability — receive a copy of your personal data in a structured, machine-readable format where processing is based on consent or contract.
• Right to withdraw consent — withdraw consent to marketing communications at any time via your Account settings or by contacting support, without affecting the lawfulness of prior processing.
• Right to object — object to processing based on legitimate interests in certain circumstances.

To exercise any of these rights, please contact i888 support with your registered email address and Account username. i888 will respond to valid requests within 30 days. Where a request is complex or numerous, this period may be extended by a further 60 days with notification.

11Children's Privacy

The i888 Platform is strictly for individuals aged 18 years and over. i888 does not knowingly collect personal data from persons under the age of 18. Age verification is enforced during Account registration and the KYC process. If i888 discovers that personal data has been collected from a person under 18, that Account will be immediately closed and the personal data deleted in accordance with applicable law.

If you believe that a minor has registered an Account on i888, please contact i888 support immediately so that the matter can be investigated and appropriate action taken.

12International Data Transfers

i888 operates as an international platform, and your personal data may be processed in jurisdictions outside Pakistan. Where personal data is transferred internationally, i888 ensures that appropriate safeguards are in place to protect your data, including contractual protections that meet applicable data protection standards.

Third-party game content providers (including providers based in Europe and Asia) may receive pseudonymised session data in connection with game delivery. Such transfers are governed by data processing agreements that require those providers to apply data protection measures equivalent to those described in this Policy.

13Changes to This Privacy Policy

i888 reserves the right to update this Privacy Policy at any time. When material changes are made, i888 will notify registered players via their registered email address or through a prominent Platform notification prior to the effective date of the change.

The current version of this Policy is always accessible at /privacy-policy. The "Last updated" date at the top of the Policy reflects when the most recent changes were made. Continued use of the i888 Platform following the effective date of any changes constitutes acceptance of the revised Policy.

14Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by i888, please contact the i888 Data team:

• Email: support at i888.bio (plain text – not a clickable link)
• Subject line: "Privacy Enquiry – [Your Account Username]"
• Response time: i888 aims to acknowledge all privacy enquiries within 48 hours and to provide a substantive response within 30 days.

For responsible gaming queries, including self-exclusion requests and deposit limit adjustments, please visit the Responsible Gaming page.